1300 667 771

Email: enquiries@acrs.com.au

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Telecommunications Training is up and Running

Telecommunications courses are up and running at NECA Training and we’re already being inundated with enquiries.

Our prices are competitive but more importantly we’re striving to be the highest quality telecommunications training provider. We’re engaging the best people in the industry and constantly looking for improvements.

We’re sometimes asked why our courses are slightly longer than our competitors. The simple answer is that we don’t take shortcuts and we want to ensure students leave our courses confident they’ve gained the skills and knowledge needed to get the job done.

It’s important to highlight that NECA Training is a not-for-profit industry association. We’re not a training provider that sets up a training facility to push students through as fast as possible and maximise profits. We’re constantly looking for ways to improve our training and meet the ever changing needs of industry.

If you have specific telecommunication requirements that we are not meeting please get in touch and we can discuss your training needs.

Please email or call –Cidalia Freitas at NECA Training for all your telecommunication training requirements.
E: skills@necatraining.com.au
T: (02) 9188 4424
W: www.necatraining.com.au

2017 Federal Budget Update – What it means for your Super and Retirement

Measures to tackle home affordability were a key focus of this year’s Federal Budget, along with a company tax cut, an increase in the Medicare levy, changes to school funding models and the introduction of a new bank levy.

Two of the measures on home affordability directly involve superannuation – a newly announced First Home Super Saver Scheme and a scheme to faciliate downsizing among older people. Importantly, the first home saver scheme relates to voluntary super contributions, not existing compsulory super savings (see below for further details).

There were no other major superannuation changes announced, though it is worth keeping in mind that most of the 12 super changes announced in last year’s budget are still to come into effect on 1 July this year.

While not directly related to superannuation, the reinstatement of the pensioner concession card for those who lost part-age pension this year is a welcome move in this year’s budget.

Click here to find out more about the new Budget measures outlined above and how NESS Super can help you.


Following a fire in a Malaysian home caused by a cable similar to the Infinity brand, this issue is firmly back on the table.
Some Australian states and Territories have been able to identify close to all the cable used in their markets. But NSW still has close to 50%, and ACT almost 30%, unaccounted for – which is a major concern now we are in the period when deterioration could potentially kick-in.

We therefore ask all members to do three things:

  1. Advise your clients as soon as possible if you think you may have used this cable in their homes.
  2. Share this information with the supplier you purchased the cable from, as it is their responsibility to remedy the situation (and they carry any costs involved).
  3. Ask the owners of any homes where you do work from here on if you could just check to see if this cable has been used. If it has, there is a process to follow (clearly notated on the ACCC and Office of Fair Trading in NSW’s websites).

This is a serious issue now and we must do everything we can to remedy the situation as soon possible in NSW and the ACT. But please remember that if you do come across this cable anywhere, the first step is to try to identify who supplied the cable and not just to replace it. If you simply go ahead and replace it, the home owner forfeits the right to have it replaced at no cost by the original supplier. Instead they will need to pay you and they will not be able to claim that cost back – even if they know who initially installed it.
In NSW, 2384 kilometers of Infinity cabling was laid between 2010 and 2013.

  • 433 properties have been declared safe, however 74 per cent of the dangerous cabling is yet to be remediated in homes.
  • Up to 50% is still to be identified.
  • NSW Fair Trading is the regulator responsible for the recall in NSW (the ACCC has overseen the issue nationally though).
  • A recent house fire in Malaysia this year – with a similar cable being blamed, has brought the subject back to our agenda.
  • NECA recommends that home owners who are not sure if they have this cable should have an inspection (undertaken by a licensed electrician), and it will cost up to $200.
  • Remediation is still the responsibility of the supplier of the cable (if that company can be identified).
  • If a home owner simply asks the electrician who does the inspection to replace the faulty cable the home owner must pay for this work.
  • The ACCC and Fair Trading have both instructed electricians to make contact with any previous clients if they suspect they may have installed Infinity cables (this is not optional).
  • NECA is pushing for a national register but there is push back from Fair Trading – who believe their existing state-based system is adequate.
  • Queensland, Victoria, Tasmania, Northern Territory and Western Australia have made good progress. WA, TAS and NT have accounted for 100 per cent of the cable laid. Queensland has accounted for 96 per cent, Victoria has remediated 80 per cent, South Australia and the ACT have accounted for 70 per cent. So NSW is well below every other State or Territory in the remediation process.
  • However NSW Fair Trading Commissioner Rod Stowe says the mandatory recall of 25 NSW traders would continue until 100 per cent of the cables sold or installed were accounted for.
  • He also said that NSW has an established electrical approval regime, adding that all electrical cable will require additional testing and approval from January 29, 2018.
  • Masters, Thrifty and Mitre 10 were among the major homeware retailers to supply Infinity cables and are meeting most of the recall costs.
  • The Supreme Court fined the Infinity importer, Lu Luo, $18,000, plus an additional $15,000 in court costs, for selling the non-compliant electrical cables.

Designing Networks for Intelligent Building Systems

Zone cabling is a good alternative to LAN for supporting multiple building device connections for improved security and high performance in Intelligent Buildings. These zone cabling systems are supported by Service Concentration Points inside zone enclosures over head or under floors in buildings.

Zone enclosures should be limited to 96 ports so that they are not overloaded by cable bundles of >100 cables at Cat 6 particularly when Power over the Ethernet is being used to avoid excessive heat causing fire or reducing performance.

Zone cabling allows twice as many configurations for intelligent building devices than LAN which supports rapid reorganisation and deployment of new devices and applications.

Zone enclosures need to be positioned logically in buildings to increase coverage area of devices such as routers, cameras and sensors. A 13-metre radius for each zone enclosure will allow overlay for typical routers to provide continuous wi-fi. Therefore, zone enclosures should be placed around 26 metres apart and 30 meters from the telecommunications room where devices can be directly connected.

This positioning may be greater in areas where fewer devices are being used such as in parking areas or storage rooms. Zone enclosures will need to closer together in service and equipment rooms where electromagnetic disruption may require a better overlay of wi-fi to be effective.

Dedicated zone enclosures for POE lighting are recommended due to the amount of ports needed to light an average building and support lighting and movement sensors. This because PoE lighting zone enclosures will need between 36 and 72 ports to support a radius of 13 metres of lighting.

It is true that zone cabling can be more expensive than traditional LAN systems however with the rapidly changing automated world we live in today the savings of being able to reconfigure and add devices will exceed these cost very quickly when the cost of not having to run a whole new cable with every change is assessed.

Registered cablers and contractors who want to learn more about zone cabling should contact their local NECA office to discuss which Registered Training Organisations in their area offer training on designing and installing these systems.

Image result for zone cabling enclosures


A thirty second free call is all it takes to keep ACRS records up to date and therefore ensure that you receive your renewal reminder, and never get caught working illegally.

We understand that there are time pressures on all cablers and contractors, and with so many things to renew annually, it is easy for one or two to slip through the cracks. ACRS understands this and invests a lot of time and resources into providing a renewal reminder which is emailed six weeks before your cabling registration expires and a second reminder is posted to your postal address. This gives ample time to fill out the simple renewal form and return to the administration centre.

To simplify things, you can also renew a current registration on line at www.acrs.com.au or call ACRS on 1300 667771 and the friendly team will be glad to receive your payment details over the phone.

Many cablers are forgetting to inform ACRS when they move house, change employers, email or obtain a new mobile number and therefore they do not receive this crucial renewal reminder letter.

When you are asked to produce a valid cabling registration card before you win a job, the excuse you forgot will not help.

Help ACRS help you!

You can update your personal details via our website or notify ACRS by calling our friendly admin team on 1300 667771 or by faxing or emailing your new details to:

Fax (02) 9744 3928

Email: enquiries@acrs.com.au

Cabling Inspectors Active in Australia

NECA and ACRS have been actively lobbying the government to step up its compliance activity across Australia to stamp out dodgy cabling and unregistered cabling work that should be done by trained professionals.

While we have been previously critical of the lack of activity in this area we can now report that our voices have been heard with a significant lift in inspections in the last 6 months.

The audits are currently being conducted on domestic, commercial and industrial sites. ACRS has recently received calls from the ACMA and construction site inspectors to confirm cablers have a current registration card. So, make sure you are doing the right thing by being compliant and carrying your ACRS registration card while working.

As per the ACMA cabling provider rules, cablers must provide all reasonable cooperation and assistance to ACMA inspectors and cabling auditors.

ACRS would like to thank its members who participated in the ACMA customer cabling survey recently.

Preliminary results of the campaign revealed around 30 to 40 % non compliance with around 20% being significantly non compliant depending on the location of the audits. The two key areas of non compliance were inadequate separation of cabling from low voltage cabling and unregistered cabling.

For more information on cabling please visit www.acrs.com.au


The Next Disruption to Video Distribution after Netflix is Video over the Ethernet

Netflix and similar movie and television streaming via subscription are becoming huge in Australia amongst young consumer. This is fine for city consumers and or those with NBN speeds that support these technologies. Even then when your teenager is watching back to back re runs of their favourite show how do the rest of the family log on to the network to do the banking or look up a recipe?

Enter video over the Ethernet where the future of movies will be to download a number of movies or programs onto one PC in the house which is networked to other PCs and your TV.

Watching video over the Ethernet does not rely on the finite bandwidth of the Internet at the time of watching or the quality of the compression encoders and decoders as it passes through the pipe onto your screen.

The option to watch your shows housed on one PC in the house via the Ethernet on other devices provides higher resolution and much lower lag time guaranteeing optimum network transit time and performance. This also frees up the Internet during watching for others to use.

Cablers and contractors can sell the benefits of video over the Ethernet systems to customers as another reason investing in structured cabling is of greater benefit than premises relying on wi-fi alone to run their ever-increasing bandwidth hungry devices.

Power Over the Ethernet is Coming to Australia

Power over the Ethernet is coming with systems able to deliver up to 100 Watts connecting to devices such as lighting, computers, phones and televisions able to connect to the internet and power up via the one cable carrying < 50v AC or 120v DC or Extra Low Voltage (ELV).

Why is this a concern to cablers and electricians? Because Australian electrical safety laws do not apply to ELV at present meaning unlicensed workers may be able to legally connect POE.

Will they understand that Cat 6 cables are needed to carry this current safety? Are they aware that bundling POE cables will dramatically raise heat and poor connections could allow arcing?

Here is what we know so far:

Benefits of POE vs Low Voltage Power

  • One system to be installed
  • No step down power supplies at powerpoints to charge ELV devices like phones and Ipads
  • No step down transformers at lighting points
  • Energy efficient
  • Lower maintenance
  • Easier to use backup battery power
  • Safer voltages for the public to use

Heat Dangers

At 60 watts or over 100 cable bundles operate at temperatures above that at which many cables are rated for.

This creates fire and performance issues

At 100Watts recommended bundle sizes are:

  • Cat 5 58 cables
  • Cat 6 100 cables
  • Cat 8 280 cables

To maintain maximum temperature rise of 15 degrees

Installers will need to consider bundle size, environmental temperatures and power levels to ensure public safety and installation performance.

Connectors that feature a solid metal body may need to be used to dissipate heat more efficiently than plastic connectors.

Connectors should also be tight to avoid intermittent disconnections causing arcing and cheaper patch cords should be avoided as they may fail over time creating hazards and performance issues.

Category 6A systems are recommended for all POE installations for safety, performance, cable lifespan and reduced need for facility cooling.

ACRS and NECA will be lobbying safety regulators to ensure that regulations are in place to protect the public by requiring workers to have the relevant skills and licences to safely install POE in Australia.

These matters have already been raised via the Queensland Electrical Safety Board at their recent strategic planning session in November 2016 and ACRS and NECA will follow these issues up in all states and keep you informed.

The Internet of Things – What is it?

The Internet of Things is a network of uniquely identifiable endpoints (things) that contain embedded technology to sense, collect, communicate and exchange data without human interaction which affects our daily lives.

Intelligent Buildings use the Internet of Things to create a more comfortable and efficient environment for its occupants via:

  • Sound Masking
  • Occupancy Sensors
  • Intelligent Lighting
  • Climate Sensors
  • Access control
  • Internet and Video Phones
  • Security Cameras and
  • Wireless Access

The ability of cablers and contractors to provide intelligent building solutions will ensure business success as a result of:

  • Customer satisfaction and repeat business
  • Better building integration and lower maintenance costs
  • Energy efficient solutions and
  • Future proofing of buildings.

Power over the Ethernet POE skills and technology is the future of the Internet of Things and Intelligent Building Design. Cablers are encouraged to upskill to the new technologies as soon as possible. ACRS and NECA will provide details of courses available via its network of Registered Training Organisations and training partners during 2017.


nbn reveals first Fibre-to-the-Curb suburbs

700,000 premises set to receive world-first deployment of FTTC

nbn – the company building Australia’s broadband network –  reveals details of the first areas set to receive its cutting edge Fibre-to-the-Curb (FTTC) technology.

Click here to view “First Fibre to the curb suburbs”. 

Check your address

to find out if the nbn™ network is available at your home or business

Click here to check if nbn is available in your area


Cabling guidance for registered cablers and builders

This information is appropriate for registered cablers and builders of a new property development that would like guidance for in-home cabling for the nbn™ network.

Click here to view “Cabling guidance for registered cablers and builders”

Keep ACRS in the loop so


A thirty second  free call is all it take to keep your ACRS records up to date and ensure that you receive your renewal notification of your registration via sms (coming soon) and never get caught working illegally.

If you have recently changed address, mobile or email, please notify ACRS by calling our friendly administration team on 1300 667771

or email to: enquiries@acrs.com.au


Make it future ready – cable it nbn™ ready

Connected houses are transforming the property market, with many home buyers expecting homes to be equipped with smart cabling. The nbn™ network is made up of a mix of technologies and installing cabling can change from home to home. Stay up to date with industry and avoid the risk of delays or additional fees by getting cabling done right the first time.

Click here to access your copy of “Cabling for the smart home of tomorrow”.

New Consumer Guide to Smart Wiring Ready For your Clients

ACRS and its partners have collectively worked on a guide for consumers to explain their options for smart wiring to accompany the rollout of the NBN. The guide provides simple explanations and pictorials of wiring and cabling solutions for modern households and allows the home owners to map out with their Cabler what systems they want for their house.

The Guide covers:

  • Communications
  • Entertainment
  • Energy Management
  • Security
  • Health and Assisted Aged Living
  • Intelligent Lighting and Power and
  • Electrical Vehicle Charging

Click here to access your copy of The guide to provide to your customers.

The Government’s superannuation changes clear parliament, see how they affect you!

The Government’s reform package of super changes, first announced in this year’s May Federal Budget, have successfully passed through both houses ofparliament. The changes will come into effect on 1 July 2017.

Click here to read more.

ACMA Audits and Inspections for 2016-2017

At a recent Registrar Co-Ordinating Committee meeting the ACMA compliance group outlined the Priority Compliance Areas (PCAs) for 2016-2017. This was after earlier seeking input from registrars and other interest groups.

As a result they are implementing a customer cabling compliance program under this PCA. The purpose of this program will be to obtain intelligence about the compliance standing of customer cabling installation and act on instances of non-compliance.

The ACMA proposes to instigate a tailored ‘cabling work program’ for its Field Officers, who will:

  • Gauge the level of ‘customer cabling’ compliance in multi dwelling and single premises constructions In both domestic and industrial sites
  • Ascertain ‘administrative’ compliance (i.e check of relevant cabling registrations, the provision of TCA1 forms)

ACRS certainly welcome an improved compliance system in the Telecommunications sector.

To ensure you receive your renewal reminder on time and never get caught working illegally, a thirty second free call is all it takes to keep ACRS up to date and in the loop.

If you have recently changed address, mobile or email, please notify ACRS by calling our friendly administration team on 1300 667771

Electrical installations in ceiling spaces

It is important that electrical contractors and electrical workers ensure compliance with the Wiring Rules, AS/NZS 3000 when installing electrical equipment and wiring in an accessible ceiling space.

Unprotected and poorly placed electric cables can easily be damaged by people entering a ceiling space. Home occupiers and workers installing plumbing, telephone, audio, data and air conditioning services are then at risk of electric shock, either through direct contact with live parts or contact with structural metal work that has become live.

Walking on, dragging objects over, or placing objects on cable installed in a ceiling can damage cable insulation, exposing live conductors. Cables installed over structural members in locations where they are likely to be disturbed therefore require additional protection due to the higher risk of damage. In addition, electrical workers should be aware of sharp edges when installing cables around or on metallic and non-metallic building elements.

The Wiring Rules, AS/NZS 3000 outlines requirements for protection, location and support when installing cables in ceiling spaces, both solid and suspended.

The Electrical Safety Office is currently auditing electrical installations installed in ceiling spaces to ensure they are compliant with the Wiring Rules and additional mechanical protection is installed where required.

Further information:

View more information on electrical safety in ceiling spaces.

How to Mitigate Against Insurance Risks

(This article was written by Paul Stathis, CEO BICSI South Pacific Ltd & BRCA)

All cabling designers and installers have various insurance policies to mitigate against risks they encounter, but what about mitigating against risks from insurance companies themselves?

The risk is exposure to subrogation – a legal right that enables insurance companies to claim back monies they’ve paid on an insurance claim from parties somehow connected to what’s insured.

The risk is complex, but the solution is simple – compliance. Let’s explain with an example:

You’re a contractor who installed cabling in an office, including running it through a fire-rated wall as instructed in the consultant’s specification. It’s all done in compliance with the specification, local cabling standards and regulations and Building Code, and gets signed off by the consulting engineer.

So far, so good.

Five years later, another contractor runs additional cabling through your correctly sealed firewall penetration, drilling holes through it and stuffing fire pillows around the new cables.

A year later, a small fire that wasn’t contained by the compromised firewall engulfs the building. The insurance company dutifully pays the $10 million insurance claim, but then seeks to recoup the monies paid using subrogation.

From the Fire Brigade’s report, the insurer discovers the firewall was compromised through the penetration you made six years earlier and deems you and the consultant to have contributed to the extensive fire damage, allocating 30% ‘proportionate liability’ to you and 20% liability to the consultant. After all, you put the penetration in the firewall in the first place, even though it was done correctly.

Ask anyone in the fire or insurance industries and they will confirm this is a very real and common situation. So how do you protect yourself from having to pay millions for something you weren’t responsible for?

The answer: compliance. But not just doing the works in compliance with codes and regulations, but documenting it correctly to validate that you were compliant.

The TCA1 and TCA2 (Telecommunications Cabling Advice) forms are your ‘get out-of-jail’ cards. Completing, submitting and retaining these forms is mandated by the ACMA as proof of your compliant work, but equally important, they show what and when you did and didn’t do, so you can distance yourself from cabling carried out by someone else.

So if there’s a significant issue somewhere you’ve done work, like a fire or injury that gets insurance companies involved – even years later – you have the documentation to defend yourself from being held accountable for someone else’s shoddy work.

The risk of subrogation should also alert you about the products you install – do they have a legitimate ACMA RCM?

We only have to think back to the recent Infinity electrical cable scandal and the apartment fire in Melbourne’s Docklands to realise the serious impact of selecting (knowingly or unknowingly) non-compliant products. Not only will the authorities chase you for non-compliance, but the insurance companies will hunt you down and never stop until they make you pay for the damages. Don’t risk it – ensure you are compliant to the regulations.

Cabling provider rules

The cabling industry is regulated by the Telecommunications Cabling Provider Rules 2014 (CPRs).

CPRs promote safety and maintain network integrity with requirements including:

  • cabling work in the telecommunications, fire, security and data industries must be performed by a registered cabler
  • cablers must obtain an Open, Restricted or Lift registration that meets the ACMA’s requirements
  • cabling work must comply with the Wiring Rules
  • telecommunications cabling is separated from electrical cabling
  • cablers install only cabling equipment that complies with the requirements of the Labelling Notice
  • cablers must provide a job sign-off form
  • registered cablers must directly supervise an unqualified cabler’s cabling work
  • a qualified cabler must accept full responsibility for the work done by an unqualified cabler and ensure all rules are complied with
  • cablers provide all reasonable cooperation and assistance to ACMA inspectors and cabling auditors
  • cablers notify their registrar of any change of contact details within 21 days.


Read this extract from NECA news June 2016 to catch up.

Have your say in PwC’s Skills for Australia’s Industry Voice Survey

We would like you to have a further opportunity to provide feedback on the skills needs and training priorities shaping your industry and impacting the calibre of our future talent pool in Australia.

Demographic shifts and disruptive technologies are transforming the Australian economy. A key challenge for many employers is remaining competitive in such an uncertain environment. Having a flexible workforce with the right skills and capabilities is therefore ever more important.

We are conducting further research among Australian businesses to understand what skills are needed in their organisation in order to remain competitive in the future. We have designed an online survey to capture the voice of individuals, employers, industry, or training providers operating in Australia.

You can access the survey here:

PwC’s Skills for Australia – Industry Voice Survey

We encourage you to share this survey with others in your network, so that we hear from a breadth of individuals that represent Australian employers, industry or training providers.

Please note, any responses will remain anonymous and will be used to inform the work we are doing to renew and update vocational training products, which form the standards for qualifications in the Vocational Education and Training sector in Australia. If you have any questions about the survey, please get in touch with me.

NBN requirements

Anyone working on the NBN network must be accredited prior to commencing work. NBN accreditation requirements for undertaking work on its HFC network will also require that people hold an open registration with two additional competencies: Structured and Coaxial. Accreditation can be verified by scanning the registration card and sending to the NBN portal: https://enable.nbnco.com.au/default.aspx .

For experienced cablers with OPEN CPR qualifications there may also be a requirement for industry-recognised specialised competency units. This was mandated by the ACMA in July 2014 for cabling work that involves one of the specialised skills. ACRS can provide a list of training providers who offer competency based training, and once qualification and assessing is completed cablers will be provided with a statement of attainment.

A thirty second free call is all it take to keep ACRS records up to date and ensure that you receive your renewal reminder and never get caught working illegally.

If you have recently changed address, mobile or email, please notify ACRS by calling our friendly administration team on 1300 667771

or email to: enquiries@acrs.com.au

nbn signs on delivery partners to deploy HFC network at scale

Key points:

  • nbnsigns Multi-technology Integrated Master Agreements (MIMAs) with Delivery Partners
  • The agreements enable the construction of the nbn™network to homes and businesses in the Telstra HFC footprint
  • Six Delivery Partners announced following a competitive contract sourcing process: Lend Lease, Broadspectrum, Fulton Hogan, Downer, ISGM and BSA

On 14 July 2016 nbn signed contracts with six Delivery Partners to deliver the nbn™ network to homes and businesses across the Telstra HFC footprint within Australia.

Following a multi-stage contract sourcing process, nbn has appointed Lend Lease, Broadspectrum, Fulton Hogan, Downer, ISGM and BSA to carry out the construction of the nbn™ network across the Telstra HFC footprint. In June, nbn launched its HFC product on the former Optus network in Redcliffe QLD, with customers now joining the nbn™ network on the final MTM technology.

The deployment of the nbn™ network within the Telstra HFC footprint leverages the existing Telstra cable-TV network to the premises, enabling the network to be deployed quickly and cost effectively. Premises will be primarily connected to nbn’s upgraded HFC technology, however, they will also be connected via deployment of a multi-technology mix (MTM) solution.

nbn Chief Network Engineering Officer Peter Ryan said: “The nbn™ network is now available to more than 2.9 million homes and businesses around Australia. With this additional work from our Delivery Partners the HFC network will be deployed at scale to enable nbn to meet its 2020 targets.

“With this process we have ensured the most appropriate Delivery Partners are doing the work. They have enormous experience in construction in the telecommunications industry which will help us roll it out faster.

“Under the HFC Delivery Agreement announced in April 2016, Telstra will manage the MIMA Delivery Partners in the construction of the network within the Telstra HFC footprint. Telstra’s management of the MIMA Delivery Partners will be undertaken in close consultation with nbn,” said Mr Ryan.

Fast broadband is now being made available across the country through the HFC network and we encourage people to check their address on the nbn website. The HFC network will deliver wholesale speeds up to 100Mbps download and 40Mbps upload.

Further information can be found at www.nbnco.com.au


All communications cabling work must be performed by a registered cabler. If a cabler is registered, they will have a card which proves that they can legally perform cabling work and must be undertaken in accordance with Australian Standard AS/CA S009:2013 Installation requirements for customer cabling (Wiring Rules).

The Wiring Rules define the technical requirements for the installation or repair of cabling that is connected to a telecommunications network.

The Wiring Rules cover cabling practice sufficient to ensure that the installation or normal use of the cabling does not expose cablers or customers to any dangers and/or adversely affect the telecommunications network.

The ACMA does not regulate quality of work.

If you are unhappy with cabling work completed in your home or office, you should:

  1. contact the Australian business or cabling provider and
  2. if a resolution cannot be reached, contact the Australian Communications and Media Authority (the ACMA). The ACMA can only act if the cabler is not appropriately registered or if the wiring rules have been breached.

You can also refer the matter to the office of consumer affairs or fair trading in your state or territory.

Any complaints about a cabler or cabling work should be reported to the ACMA.

  • Online complaint form – Please use this form if you wish to lodge a complaint about:
  • an unregistered cabler who is performing cabling work; or
  • non-compliant work that has been performed by a registered cabler.



As a cabler registered with ACRS, you are demonstrating a level of commitment to compliance and ‘doing the right thing’ that sets you apart from many other cablers in Australia who choose to ignore the regulations.

Cablers working with no registration have not had to demonstrate the level of training, skill and work experience that is required from registered cablers, and they are frequently not up to the necessary standard.

The poor work undertaken by unregistered and under-qualified cablers can put you at risk, both in terms of a physical safety risk when you are faced with dangerous cabling, but also at a risk of prosecution if the cabling work is investigated and you have worked on the site after the initial non-compliant work was carried out.

The TCA2 form is an important tool for protecting yourself and it is crucial that you report unregistered cablers and non-compliant work that you notice.

The ACMA has introduced an optional addition to the current TCA1 form. The TCA2 form is designed for use by registered cablers to alert customers or building managers of any non-compliant cable installations that are outside the contracted scope of work. Cablers may choose to issue it with a quotation prior to undertaking work, or after completing a particular cabling job to advise the customer or building manager of other matters that may still require attention.

If you wish to make an online enquiry or lodge a complaint with the ACMA to investigate a breach of a related Australian standard or industry code, please submit and enquiry via the ACMA website: www.acma.gov.au

Download telecommunications cabling advice forms

  1. TCA1 form: PDF (42 kB)or Word (329 kB).
  2. TCA2 form: PDF (35 kB)or Word (322 kB).



ACRS often receives calls from cablers who hold a current ACRS registration and are called out to rectify and repair work which is in breach of a related Australian standard or industry code.

The picture below was emailed to ACRS by a registered cabler who was called upon after the carrier contractor had installed the nbn modem into a retirement village unit.

It shows how dodgy some of these phone company contractors can be and how not to terminate a mode 3 socket. This was among other faults (terminating different coloured pairs) at other sockets.

There seems to be a problem with many carrier repair technicians about not knowing how to fit off a mode 3 socket correctly.

NEWS FLASH: The Government SuperStream deadline for small employers has been extended to 28 October 2016

The Australian Taxation Office (ATO) will not be taking any compliance action against small employers who missed the 30 June 2016 SuperStream deadline.

Click here to read more

2016 Federal Budget – Superannuation Update

NESS Super is pleased to provide you with an overview of the 2016 Federal Budget, delivered on 3 May 2016. A number of key superannuation changes were announced (though not yet legislated) in the recent Federal Budget, making this a very significant Budget for superannuation.

Click here to read more

To keep up to date with all of the latest news and events, simply visit our website at www.acrs.com.au.


Electricians or any other person, unless they hold an appropriate cabling registration or are being directly supervised by someone who does hold an appropriate cabling registration, are not permitted to install/maintain/repair any telecommunications customer cabling – to do so is a criminal offence under the Telecommunications Act 1997.

You should also be aware that anyone performing specialised cabling work without the appropriate competency is committing an offence under the Telecommunications Act 1997 and could also have their public liability insurance declared to be “null and void” as they would be undertaking work for which they do not hold the mandated qualifications.

Changes to the registration requirements were initiated in July 2012 that required all registered cablers that work on “specialised cabling” to have the appropriate competencies for the specialised cabling work that they would be under taking by July 2014.

Are you aware of your requirements regarding your cabling licence? This article will assist members with the processes involved in becoming a registered cabler or gaining competencies, provide details on our NECA SA chapter and explain the procedure for TCA Forms.

Click here to read more about the training or competencies NECA SA has to offer


Infinity and Olsen-branded electrical cables that failed to meet mandatory electrical safety standards are still installed around the nation. Testing of TPS and Orange Round cables found that they could become brittle, leading to a potential safety hazard if the insulation cracks. “The risk of fire and shock from these brands of faulty cables has always been a key concern for our sector,” said the Chief Executive Officer of the National Electrical and Communications Association, Suresh Manickam.

“With almost 2,000 kilometres of Infinity Cables still currently installed in homes and businesses, the risk of danger only worsens as time goes on.”

“To this end, NECA encourages and supports the ACCC’s awareness campaign that seeks to remove faulty cabling. The ACCC reminds us that a failure to remediate known concerns could lead to a fine, prosecution, financial liability and potentially the loss of life.”

“I encourage ACRS members, and the wider industry, to be aware of this notice and to pass the message on. It may help to save someone’s life, family or home.” Mr Manickam concluded.

Where can I get more information? 

For further details on Infinity cable and the national recall visit the ACCC Infinity cable recall: act now before it’s too late page at accc.gov.au



A New Year reminder to help employers (including self-employed contractors) meet your super obligations!

With 2016 well and truly in full swing, it is important to note some timely reminders to help you meet your superannuation obligations for the year ahead, Here is an summary of what to consider to help you and your business meet its obligations and help avoid any unwanted penalties from the Australian Tax Office.

Click here to read more


Power your financial future with the only super fund dedicated to the electrotechnology and aligned industries


Benefits for employers (including self-employed contractors)

* NESS Super facilitates administration of your employees’ super. We are “MySuper” authorised and help you to meet all your business’ compulsory Superannuation Guarantee and Award obligations.

* Accepts personal and salary sacrifice contributions and well as super contributions on behalf of self-employed or unincorporated partnership contractors.

* Electronic (online) contributions payment facility and Clearing House facility to pay to other super funds AT NO COST TO EMPLOYERS, which simplifies the monthly process of providing member data and making super payments.

* NESS Super’s personal service – our friendly staff are always ready to help you and the employees.


With NESS Super you can be confident you are part of an experienced, well managed fund that looks after your employees’ super future. NESS Super is an industry super fund, so all net profits go to members.


Benefits for members

* A choice of 7 investment options that can be combined to suit personal objectives.

* Default insurance cover at very economical rates. We make it simple to apply for additional cover or transfer insurance, so members can further protect themselves and their family against financial loss.

* Consolidate other super accounts – we help with the transfer process.

* Access to a range of services including commission-free financial advice (potentially at no charge, depending on your requirements), special deals on health insurance and low cost banking and loan services.

* NESS Pension, which provides 2 tax effective pension options from age 55 that can also be paid to members who are still employed.

* Receive 2 statements a year and also keep track of your NESS Super account online, 24/7.


To get the maximum benefits from NESS Super, employers & members should contact us on 1800 022 067 or refer to the current NESS Super Product Disclosure Statement (PDS) and the latest NESS Super Annual Report available on the NESS Super website www.nesssuper.com.au


For more information, please contact Mynas Leontios on 0448 432 443 or via email on mynasl@neca.asn.au. Alternatively, you can visit our website at www.nesssuper.com.au


NESS Super, making life super easy for ACRS members!



A thirty second free call is all it takes to keep ACRS records up to date and therefore ensure that you receive your renewal reminder, and never get caught working illegally.

We understand that there are time pressures on all cablers and contractors, and with so many things to renew annually, it is easy for one or two to slip through the cracks. ACRS understands this and invests a lot of time and resources into providing a renewal reminder which is emailed six weeks before your cabling registration expires and a second reminder is posted to your postal address. This gives ample time to fill out the simple renewal form and return to the administration centre.

To simplify things, you can also renew a current registration on line at www.acrs.com.au or call ACRS on 1300 667771 and the friendly team will be glad to receive your payment details over the phone.

Many cablers are forgetting to inform ACRS when they move house, change employers, change email or obtain a new mobile number and therefore they do not receive this crucial renewal reminder letter.

When you are asked to produce a valid cabling registration card before you win a job, the excuse you forgot will not help.

Help ACRS help you!

You can update your personal details via our website or notify ACRS by calling our friendly admin team on 1300 667771 or by faxing or emailing your new details to:

Fax (02) 9744 3928

Email: enquiries@acrs.com.au

Cabling for telecommunications

Communications Alliance and its cabling publications

Communications Alliance’s primary area of interest in cabling is in the customer’s premises, in particular the cabling product specifications and cabling installation practices in domestic dwelling and commercial buildings. The following information lists the published cabling-related Communications Alliance Standards, Codes and Guidelines relevant to their application.

A list of all Communications Alliance cabling-related publications can be found at Publication by Topic (cabling).

Customer premises cabling

The following Standards and Guidelines apply to cabling installed within a customer premises on the customer side of the Network Boundary of a telecommunications network.

Communications Alliance publications

  • AS/CA S009 Customer Cabling installation requirements – the ‘Wiring Rules’ (mandated Standard)
  • AS/CA S008 Customer Cabling Products requirements (mandated Standard)
  • AS/CA S035 Department of Defence temporary cabling installation requirements (mandated Standard)
  • G642 Installation requirements for broadcast cabling and connection of digital broadcast equipment to a telecommunications network
  • xDSL provision from a DSLAM in a customer building Technical considerations when providing broadband xDSL services on customer cabling from a DSLAM in a customer building



Before your premises is connected to the nbn, you need to be aware that nbn will only complete part of the job. When you contact a Retail Service Provider (RSP) to arrange for your nbn connection you should tell your RSP which services and equipment that you want connected to your NBN service. This will determine if you need to arrange for new equipment or cabling work in your premises.

It is very important that you advise your chosen RSP if you have a medical, security or fire alarm that operates over your current land line so they can advise you as to how to ensure these services continue to operate over the NBN.

In some cases you may be able to use some, or all, of the existing telephone and data cabling already installed in your premises. However, in some cases the existing cabling will not be suitable to provide your chosen services. This will mean that new cabling will need to be installed to support those services.

Examples of situations where you may need additional cabling work include:

* If you want to use telephone sockets (‘phone points’) previously installed in different parts of your premises.

* If you have or intend to purchase a television that is capable of connecting to “streaming video on demand” services and wish to connect the television to the internet using a wired connection.


Your RSP should be able to advise you if alterations to the existing telephone and data cabling in your premises are necessary to connect your chosen services.

Any work that needs to be done to connect the existing telephone and data cabling in your premises to connect to the NBN must be carried out by a registered cabler. The services of a registered cabler are likely to involve additional costs to you.

In some situations your RSP will organise for a registered cabler to come to your premises to do this work. If the RSP is not able to organise this work, you will need to contact a registered cabler directly.

If you engage a registered cabler directly to undertake any work, you should:

* ask to see the cabler’s registration card;

* clearly describe the services and/or equipment that you wish to have connected to your NBN service; and

* ask the cabler for a completion form (TCA1 form) when the job is finished.


A registered cabler must provide you with a TCA1 form at the completion of any cabling work. By providing a TCA1 form, a registered cabler is stating that the completed cabling work complies with the Wiring Rules AS/CA S009:2013